SHIPPING & RETURNS

1. Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
 

2. Goods Returned in Transit

If the package is sent back to   Camping Gear Shopping Hub during transit for any reason, and the buyer applies for a refund, Camping Gear Shopping Hub should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, Camping Gear Shopping Hub should begin redelivery within 5 business days of the request date.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, Camping Gear Shopping Hub should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request. The following steps must be followed when creating this type of request:
 

1. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
2. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
3. The products need to be returned to   Camping Gear Shopping Hub, if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, Camping Gear Shopping Hub will make a refund, resend, or accept the return for any of the following cases:
 

3.1 Orders Delayed

Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from   Camping Gear Shopping Hub warehouse. The following countries and shipping methods may be different:

1. For orders shipped to the USA, it will be counted 45 days after orders departed from   Camping Gear Shopping Hub warehouse.
2. For Brazil, it is after 110 days counting from the date that order departed from Camping Gear Shopping Hub warehouse due to the strict customs clearance at Brazil.
3. For Camping Gear Shopping Hub Packet Liquid Line to all countries, Camping Gear Shopping Hub will deal with your dispute for delayed orders after 100 days counting from the date that order departed from Camping Gear Shopping Hub warehouse.
4. For some special shipping methods, Camping Gear Shopping Hub cannot deal with your disputes. (See the following important interpretation

 3.2 Orders not Received
 Camping Gear Shopping Hub will not deal with the refund or resend if the tracking information shows the order is delivered.
 

 If clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

Tracking information alerts. The tracking information shows Alert, the reasons are listed as below:

1. Incorrect/insufficient address.
2. No such number.
3. Unknown recipient.
4. Refused.
5. Do not pick up in time.
6. No safe delivery location.
7. Uncleared customs.
8. Others.

 NOTES:

3.3 Products Damaged

Camping Gear Shopping Hub offers a full refund or a replacement if packages arriving are badly damaged.

Camping Gear Shopping Hub offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

1. For fragile products, a refund is highly recommended.
2. For damaged packing boxes, Camping Gear Shopping Hub cannot offer any refunds or other after-sale services due to the long-distant international delivery.
3. For ordinary, electronic products, your clients shall complain or open a dispute to you within 30 days after packages are delivered.
4. For service products, Camping Gear Shopping Hub refunds you the cost of the product which is the price in China market. Otherwise, Camping Gear Shopping Hub will not take any responsibility for them.

3.4 Incorrect or Missing Products

Camping Gear Shopping Hub has a strict quality control process before products are dispatched.  

Camping Gear Shopping Hub will deal with incorrect or missing products as follows:

1. For incorrect products, Camping Gear Shopping Hub offers a full refund or replacement.
2. For products with wrong color, size which doesn't affect product function, etc.,   Camping Gear Shopping Hub offers a refund or resend if you provide a screenshot of your complaint including name, content and date.
3. For parts missing which don’t affect product function, Camping Gear Shopping Hub may refund partially or resend the missing part; for parts missing which affect product function, Camping Gear Shopping Hub will resend the product only.
4. For accessories, Camping Gear Shopping Hub will resend the accessories.

4. Wrong Receipt Information

If the buyer puts wrong receipt information on an order, the buyer should contact us via [CONTACT US PAGE LINK] to request us to update the order with the correct receipt information.

Please note the receipt information correction or order cancellation are not guaranteed.

If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.

If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, Camping Gear Shopping Hub shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyers will additionally be in charge of the redelivery fee.

If the order cannot be corrected or returned, the buyer will bear the losses.
 
 

5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that show the problem clearly). After the buyer files a request on Camping Gear Shopping Hub, Camping Gear Shopping Hub should check the proof and give a response within 3 business days.

If the proof checked by Camping Gear Shopping Hub does not show the problem clearly and or if the proof checked by Camping Gear Shopping Hub does not show the problem clearly, the proof is invalid, and the   Camping Gear Shopping Hub has the right to reject the buyer's refund request.
 

If the buyer's proof shows a problem clearly after being checked by the   Camping Gear Shopping Hub, the proof checking time shall not more than 3 business days, and if the goods need to be returned to get a refund, Camping Gear Shopping Hub should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, Camping Gear Shopping Hub should refund the order within 3 business days of the refund request.

If proof is valid, and buyer request redelivery,  Camping Gear Shopping Hub should redelivery within 5 business days of proof approval. Please note   Camping Gear Shopping Hub has the right to refund order if the redelivery products have no stock, or buyers can reorder products when the products are restocked.
 

5.1 Incorrect or Missing Products

Camping Gear Shopping Hub has a strict quality control process before products are dispatched. 

Camping Gear Shopping Hub will deal with incorrect or missing products as follows:

1. For incorrect products, Camping Gear Shopping Hub offers a full refund or replacement.
2. For products with wrong color, size which doesn't affect product function, etc.,   Camping Gear Shopping Hub offers a refund or resend if you provide a screenshot of your clients' complaint including name, content and date.
3. For parts missing which don’t affect product function, Camping Gear Shopping Hub may refund partially or resend the missing part; for parts missing which affect product function, Camping Gear Shopping Hub will resend the product only.
4. For accessories, Camping Gear Shopping Hub will resend the accessories.

5.2 Service Products

Service products apply to the following interpretation.

1. Any disputes arising from products damaged or shipping delayed, Camping Gear Shopping Hub may not refund the product cost.
2. Any disputes arising from bad quality, Camping Gear Shopping Hub may not accept as the supplier is not   Camping Gear Shopping Hub.
3. For service products without   Camping Gear Shopping Hub quality checking inspection, Camping Gear Shopping Hub may not accept the disputes.

6. Logistics Issues

               6.1 Invalid tracking information     

If Camping Gear Shopping Hub verifies the tracking number is wrong, and   Camping Gear Shopping Hub fails to provide the correct one within 4 business days, Camping Gear Shopping Hub will refund the order.

6.2 Untimely Tracking Info Updates

If there is no update of the tracking info for more than 7 business days after the label created is shown on logistic website, and the buyer applies for a refund, Camping Gear Shopping Hub requires refund order within 3 business days since buyer’s request.

 6.3 Too-long of Shipping Period      

If the transit time exceeds the estimated delivery time by 10 days or more and Camping Gear Shopping Hub fails to provide any valid tracking updated info, the buyer may apply for a refund.   Camping Gear Shopping Hub requires a refund order within 3 business days as buyer request.

6.4. Shipping Method Limits

Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities.   Camping Gear Shopping Hub lists those shipping methods in advance and will not accept any disputes w,en you choose those shipping methods to some countries, including:

 PostNL, Electric, PostNL, Packet Subpacket, Postal Route Packet , Postal Packet Railway Economy
 

6.5 Force Majeure

Camping Gear Shopping Hub takes no responsibility for any product damaged, or shipping delay caused by the act of God, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Camping Gear Shopping Hub will notify you by Campinggearshoppinghub@gmal.com.

6.6 Destination Limits

Due to limited international transportation, Camping Gear Shopping Hub will not accept any disputes when your orders are shipped to the following countries:

Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan  Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

7. Other

When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through [CONTACT US PAGE LINK].

 Camping Gear Shopping Hub will try its best to assist buyers in these special circumstances in a timely manner. After notifying   Camping Gear Shopping Hub, Buyers should expect a decision from   Camping Gear Shopping Hub on these types of issues no later than two weeks.

 Camping Gear Shopping Hub takes no responsibility for any product damaged, or shipping delay caused by the act of God, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Camping Gear Shopping Hub will notify you by Campinggearshoppinghub@gmal.com.

7.1 Return

Products can be returned to   Camping Gear Shopping Hub China warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high, and it takes at least 3 months to arrive at Camping Gear Shopping Hub China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.

1. If you indeed want to return the products, please email   Camping Gear Shopping Hub and someone will respond to you within 1 to 5 business days. 
2. Please return products within 10 days after receiving products and after speaking with someone at   Camping Gear Shopping Hub. 

7.2 Orders Cancellation

For orders cancellation, Camping Gear Shopping Hub offers a full refund before products are processed by warehouses.

1. After payment, POD orders cannot be canceled as it is customized.
2. After payment, preorder inventory orders cannot be canceled as they are special products and only available for you.
3.  After payment, video and photo orders cannot be canceled as Camping Gear Shopping Hub has planned and prepared for you after payment.
    

7.3 Deadline for Opening Dispute

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

Camping Gear Shopping Hub shall not accept any unreasonable disputes, including but not limited to:

1. The buyer does not like it.
2. The product description is not real.
3. Products smell unusual.
4. The buyer ordered the wrong items or SKU.
5. The shipping address was provided incorrectly.
6. Product difference was negotiated in advance.
7. Tracking information deleted by logistics companies or local post offices.
8. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

For Unshipped Orders  
 The Return & Refund request is made after the stated processing time.   Camping Gear Shopping Hub will refund the order. The Return & Refund request is made within the stated processing time. 

General Terms:

Camping Gear Shopping Hub reserves the right to update the rules when necessary, and the updated version will be published on campinggear-shoppinghub.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Camping Gear Shopping Hub immediately. All buyers are deemed to accept the rules if they are using the services provided by Camping Gear Shopping Hub.   Camping Gear Shopping Hub's policy shall prevail.

For after-sales issues, buyers should file a return & refund request within 20 days of the delivery date. The period of Return & Refund request filed exceeds, Camping Gear Shopping Hub reserves the right not to provide any after-sales service after that time
 

Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting   Camping Gear Shopping Hub via campinggear-shoppinghub.com/contact-us

If the   Camping Gear Shopping Hub cannot fulfill the buyer's order within the order processing time, under the condition, but not limited to no stock or other conditions, Camping Gear Shopping Hub has the right to cancel and refund the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, Camping Gear Shopping Hub has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods.   Camping Gear Shopping Hub should refund the buyer when the return shows as in transit on the logistic website with the prepaid return label provided.

Camping Gear Shopping Hub shall not accept after-sale request for "non-defective remorse returns” and has the right to accept or reject the request.   Camping Gear Shopping Hub will abide by the policy under this condition.
 

If Camping Gear Shopping Hub accepts the after-sale request for the reason type of "non-defective remorse returns" and requires deducting a "restocking & repacking fee", under   Camping Gear Shopping Hub's policy restriction, the "restocking & repacking fee" in total deducted shall not exceed 35% of order total price.

Camping Gear Shopping Hub shall not require a warranty, like whether to provide warranty or not, or the way of warranty handling with.

 Camping Gear Shopping Hub shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on the policy, agree on refund or redelivery between   Camping Gear Shopping Hub and buyer or others, Camping Gear Shopping Hub must refund not more than 3 business days, or redelivery not more than 5 business days.

Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to   Camping Gear Shopping Hub. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, Camping Gear Shopping Hub has the right to reject the return and refund request.

Whether the evidence is compelling or not will ultimately be determined by Camping Gear Shopping Hub Under Various Circumstances:
 

Camping Gear Shopping Hub has 3 business days to process the request after the buyer submits it. If   Camping Gear Shopping Hub fails to process (accept or reject) the refund request within 3 business days, Camping Gear Shopping Hub will refund the order.

Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.
 

For Shipped Orders

The Return & Refund request is made after the order has been shipped.   Camping Gear Shopping Hub has 10 business days to process the request after the buyer submits it.  If Camping Gear Shopping Hub fails to process (accept or reject) the refund request within 10 business days, Camping Gear Shopping Hub will refund the order.
 

8. Attention

If buyers are unsatisfied with the solution of the after-sales order issues, buyers have the responsibility to open a dispute with   Camping Gear Shopping Hub to help deal with the after-sale issues.